Frequently Asked Questions (FAQs)
Do you ship worldwide?
Yes, we proudly ship worldwide. All orders are shipped via FedEx Express, providing fast, secure, door-to-door delivery in approximately 3–5 business days. Whether you’re in North America, Europe, Asia, or anywhere else, your Vintglob order will arrive quickly and safely. We work with trusted logistics partners to ensure every package is handled with the utmost care from our atelier to your home.
Where do you ship from?
All Vintglob products are shipped directly from Morocco, the heart of our craftsmanship. Our workshop and main warehouse are based here, surrounded by artisans who bring each creation to life using generations-old Moroccan techniques. Shipping from Morocco allows us to maintain authenticity and quality — ensuring that every piece you receive carries the soul of Moroccan artistry.
Do you accept wholesale orders?
Yes, we do. Vintglob offers exclusive wholesale opportunities and special pricing for businesses, retailers, and interior designers interested in purchasing in bulk (10 units or more).
We’re committed to helping partners around the world bring authentic Moroccan craftsmanship to their customers. For inquiries, please contact us at support@vintglob.com.
Do you accept custom orders?
Absolutely. Our artisans can bring your creative ideas to life. Whether you’d like a custom size, color, or unique design, we’re happy to craft something special for your space.
Please reach out to us at support@vintglob.com with your request, and our team will work closely with you to make your vision a reality.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your FedEx tracking number. You can follow your shipment in real time to see its journey from our workshop in Morocco to your doorstep.
If you need any assistance tracking your order, our customer support team is always ready to help at support@vintglob.com.
What is the origin of your products?
Every piece offered by Vintglob is 100% handcrafted in Morocco by skilled artisans. We use only the finest, ethically sourced materials to create authentic Moroccan goods that reflect our country’s heritage and timeless style.
Each item undergoes a strict quality inspection to ensure it meets our high standards before leaving our workshop. Our goal is simple: to deliver excellence, authenticity, and long-lasting beauty in every piece.
Should I include my phone number at checkout?
Yes, we recommend including a daytime phone number during checkout. This helps FedEx contact you directly if there’s any issue with your delivery. Providing your number ensures a smooth, secure, and timely shipping experience.
Will I be charged duties or customs fees?
Customs duties or import taxes vary depending on your country’s regulations. These fees are the buyer’s responsibility and are not included in our product prices.
For U.S. customers, please note that due to current tariff policies, import duties and taxes must be paid at checkout. We strive to make this process transparent and simple, so you’ll see all applicable charges before confirming your order.
Need more help?
For any additional questions about our products, custom requests, or your order, please don’t hesitate to reach us at support@vintglob.com.
We’re always happy to assist and ensure your experience with Vintglob is exceptional from start to finish.